Website New York City Center

Company Overview: New York City Center has played a defining role in the cultural life of the city since 1943—making the best in the music, theater, and dance accessible to all audiences. Championed by a staff of passionate arts lovers, this commitment continues through celebrated dance and musical theater series including the Fall for Dance Festival, the Tony-honored Encores!, and the newest series Artists at the Center and City Center Dance Festival. The distinctive neo-Moorish theater in midtown Manhattan welcomes over 300,000 annual visitors to experience internationally acclaimed artists on the same stage that legends like George Balanchine, Leonard Bernstein, Barbara Cook, Martha Graham, and Paul Robeson made their mark. Home to a roster of renowned companies including Alvin Ailey American Dance Theater and Manhattan Theatre Club, City Center’s dynamic programming, art exhibitions, studio events, and master classes, are complemented by education and community engagement programs that bring the performing arts to over 11,000 New York City students, teachers, and families each year.

Job Overview:  New York City Center (NYCC) is seeking an experienced Human Resources professional, reflecting City Center’s commitment to an engaged, informed, inclusive and supported workforce. The Director of Human Resources will be an important addition to City Center’s management team.  Reporting to the President and CEO, he/she will oversee the human resources function and have a part-time direct report to support with administrative duties. They will support NYCC’s 55 full-time administrative employees.  Although the staff includes an additional 400 part-time and/or seasonal employees –primarily in union-represented positions — the labor and employment issues related to that portion of the workforce are generally handled by others in the organization. Nonetheless, the Director will be involved in certain matters affecting the unionized workforce on a limited basis. The Director will be an advocate for employees and management, considering and balancing the needs of both in the advancement of the organization’s strategic goals.  The role requires a strong communicator and a keen observer of workplace culture, equity and employee engagement with the ability to identify opportunities for improvement and be influential in his/her recommendations.  He/she will be committed to the support of positive, inclusive and equitable employee relations in service to a workforce of creative and talented employees who are proud to be part of New York’s leading center for dance and musical theater.



  • Reporting to the President and CEO, the Director of Human Resources leads and oversees the organization’s human resources function with respect to its non-unionized workforce and may assist others with certain areas of these functions for its unionized employees.
  • Researches, plans, develops, implements, communicates, and evaluates policies, practices, guidelines, and initiatives to support the organization’s employees, employment practices and inclusive and equitable strategic goals.  Makes recommendations to and works with executive management for improvements where necessary, implements approved changes including the employee handbook.
  • Maintains up-to-date knowledge of all federal, state, and local laws pertaining to employment and ensures organizational compliance.  Provides guidance and counsel on their interpretation and implementation, including but not limited to EEO, ADA, FMLA, and FLSA.  Consults with legal counsel as appropriate.
  • Assesses needs and manages strategies to foster a supported, satisfied, and engaged workforce and to optimize communication within and between departments.  Develops approaches to encourage collaboration, belonging and trust, while effectively balancing employee and organizational needs.
  • In conjunction with others in the organization, establishes and maintains HR/employee records, ensuring compliance with recordkeeping protocol.  Provides reporting and analysis as needed.


  • Implement inclusive recruitment strategies that utilize non-traditional sources and ensure diverse applicant pools are presented. Manages the recruitment and onboarding functions across the organization as they pertain to non-unionized employees. Implements and oversees certain aspects of these functions in conjunction with the Payroll Department.
  • Manage job descriptions in partnership with directors and managers to ensure they are up-to-date, effective, and consistent for all positions and incorporate racial equity competencies and responsibilities.
  • Develops and implements retention and succession planning strategies that support excellence and an inclusive workplace.
  • Develop trainings for hiring managers to ensure they have the skills to conduct unbiased interviews and record appropriate documentation. Coordinate management training in interviewing, hiring, performance management, safety, sexual harassment, inclusion, and diversity.
  • Design and execute a comprehensive orientation and onboarding program that introduces new employees to the mission, values, key policies, and protocols, helping them to feel a sense of belonging and aiding in increased rates of employee satisfaction and retention.
  • Identifies needs and opportunities for employee training and development.  Recommends, plans, implements, and evaluates initiatives that enhance employee performance, support individual employee growth, and recognize accomplishments.
  • Recommend, implement, and monitor a comprehensive performance evaluation process based on updated and effective position descriptions and an efficient, unbiased process that aligns with New York City Center’s equitable practices and goals.


  • Cultivate an environment that encourages staff to utilize the Human Resources Department as an ally and safe space by maintaining confidence, visibility, honesty, and transparency.
  • Provide guidance and coaching to employees, leadership, and supervisors to guarantee that staff are informed of avenues for support and reporting concerns.
  • Address the needs of the staff and managers to initiate open communication, stimulate teamwork, uplift employee morale, and increase retention. Assesses needs and manages strategies to foster a supported, satisfied, and engaged workforce and to optimize communication within and between departments.
  • Develops approaches to encourage collaboration, belonging and trust, while effectively balancing employee and organizational needs.
  • Conducts investigations and recommends actions to resolve employee complaints.
  • Lead the development of an encouraging learning culture that values inclusion, growth, innovation, creative thinking, and artistic risk-taking.
  • Ensure the completion, documentation, and tracking of all compliance training.
  • Plans, budgets and implements employee events, monthly staff meetings, and other gatherings as needed with the help of the Special Events team as necessary.


  • 7 + years of progressively responsible and broad experience in human resources including current best practices.  Experience working in a non-profit and/or arts organization is a plus.
  • Exceptional knowledge of HR best practices and recruitment strategies to identify the broadest range of candidates.
    Good knowledge of Human Resources tools (e.g. Applicant Tracking Systems)
    Ability to forge strong working relationships across teams and with various department leaders and gain the trust and respect of management and employees.
  • Bachelor’s degree required.  Master’s degree in a related field or HR certification preferred.
  • Excellent oral and written communication and interpersonal skills.
  • Knowledgeable and up-to-date on relevant federal, state, and local employment laws and specific experience ensuring their compliance.
  • Demonstrated ability to perform needs analysis and create inclusive and equitable strategies and initiatives relating to retention, employee engagement, and employee development.
  • Strong employee relations and dispute resolution skills.
  • Resourceful, organized, and “hands-on.”

As a valued member of the City Center administrative team, you will receive:  

·       Exempt Salary of $100,000+

·       Comprehensive insurance coverage (medical, dental, life, disability)

·       Generous paid time off

·       Pre-tax flexible & dependent care savings accounts

·       Pre-tax transit savings

·       Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)

·       401K retirement savings account

·       Access to various dress rehearsals, performances, educational events, and professional development opportunities

To apply:

·       Email your resume and cover letter to [email protected].

·       Please include Director of Human Resources in the subject line.

·       In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role.

To apply for this job email your details to