Specialist, Account Management (Spanish Language)

The Board of Pensions of the Presbyterian Church (U.S.A.) in Philadelphia is an agency of the Presbyterian Church (U.S.A) that takes pride in offering a robust range of benefits and services to PC(USA) churches, agencies, mid councils, and affiliated employers – including educational institutions, camps, conference centers, retirement and senior housing communities, and human service organizations. This is a hybrid position working onsite Tuesday – Thursday and remotely Monday and Friday.

Position Overview:

The Specialist, Account Management (Spanish Language) reports to the Manager, Employer Services and serves as the primary point of contact for employers. The Specialist, Account Management provides exceptional service and support by consulting with employers on service-related issues, practices, procedures, and benefit elections with professional expertise, care, and compassion.

Specific Responsibilities:

• Research, interpret, and promote the Benefits Plan and Assistance Program, support onboarding meetings for new employers, communicate and facilitate benefit changes, and provide consultations on Medical Plan pricing.
• Respond to employers (affiliate employers, church employers, and members) with questions about benefits selection, cost, and administration through 1-800 PRESPLAN, email, and the secure benefits portal.
• Empower employers to be the best they can be by serving as a partner in guiding, promoting, selecting, and administering the benefits and programs we offer.
• Process member transactions for active and retired employees, such grants offered through the Assistance Program, to support members and employers.
• Facilitate employer requests to expand benefit offerings and provide consultation on pricing review and determinations and billing.

Qualifications:

• An ability to work in a call center environment between the hours of 9:30 a.m. – 6 p.m. E.T., and 10:30 a.m. – 7:00 p.m. E.T during peak season, approximately September through November.
• Two years of experience in a benefits administration and/or human resources benefits processing operation.
• Proficiency with computerized benefits administration systems and customer care technologies.
• An ability to comprehend, interpret, and communicate medical, other health, welfare and retirement benefits information for customer understanding.
• An ability to build rapport with employers, members, and colleagues using a positive, flexible, creative approach.
• Strong time management, problem-solving, and critical thinking skills to consult employers on expanding benefit offerings.
• An ability to take initiative and proactively support and anticipate client needs.
• Excellent oral, written, interpersonal communication, and presentation skills in order to explain complex benefit terms in easy to understand language.
• An ability to work well with diverse groups and across all levels of management.
• An ability, interest and desire to stay current in benefits administration via seminars, industry literature, and formal training and development.
• An ability to work on-site Tuesday through Thursday at the 2000 Market Street office in Philadelphia for required training and occasional meetings.
• An ability to effectively work remotely utilizing an uninterrupted internet connection, as required.

What We Provide:

• Medical, dental, and vision coverage.
• 403(b)(9) retirement savings plan.
• Defined benefit pension plan.
• Generous paid time off, including sick time, and holidays.
• Tuition Assistance
• Employee Assistance Plan and other health and well-being resources.
• Employer-paid death benefits with opportunities to purchase additional coverage.
• Employer-paid short-term and long-term disability coverage.
• Access to the Board’s education and grant assistance programs.
• Discount programs on entertainment, travel, and more.
• Satisfaction gained from working for a service-oriented employer.
• Volunteer and other service opportunities in the community at large.

For more information about the position and to apply please visit: http://pensions.hrmdirect.com/employment/job-opening.php?req=2492580&&#job 

About the Board of Pensions

The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an Equal Opportunity Employer. We value diversity, equity, and inclusion and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

View our Together Apart video and see and hear from prospective colleagues at the Board of Pensions.

To protect the health of our staff, we encourage everyone to receive FDA-approved vaccinations that may reduce the spread of certain infectious diseases, such as the flu and COVID-19.